CUSTOMER SERVICE

If you don’t find an answer to your questions in the following, please don't hesitate to contact us.

SHIPPING

WE SHIP TO

Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Portugal, Spain, Sweden, Switzerland.

Other countries only upon special request. Click here to contact us.

 

D E N M A R K: ​

FREE SHIPPING ON ALL ORDERS OVER 499 DKK: Item will either be shipped with PostNord, DAO 365 or GLS based on shipping price.

Standard via PostNord:

 

  • 25 DKK (orders under 100 DKK) 39 DKK (orders over 100 DKK)

  • send as letter, excl. insurance and excl. track and trace

  • Estimated 1-5 days from dispatch. 

DAO Pakkeshop:

 

  • 37 DKK

  • to a pick up point near you, insured and trackable. Estimated 1-2 business days from dispatch. 

GLS Pakkeshop

  • 49 DKK

  • to a pick up point near you, insured and trackable. Estimated 1-2 business days from dispatch. 

 

Ouick Delivery - PostNord Collect @Post Office:

 

  • 80 DKK

  • Order placed before 1pm Monday-Friday will be delivered the next working day. You can collect it at  a post office or "pakkeboks" next to your address. Insured and trackable.

  • Estimated 1-2 business days (Mon. to Sat.)

PostNord Collect @Post Office:

 

  • 61 DKK

  • You can collect your parcel at  a post office or "pakkeboks" next to your address. Insured and trackable.

  • 1-2 days from dispatch on weekdays

Ouick Home Delivery - PostNord:

  • 95 DKK

  • Order placed before 1pm Monday-Friday will be delivered the next working day

  • Insured and trackable

  • Estimated 1-2 business days (Mon. to Sat.)

We ship with PostNord and DAO.

O T H E R  E U R O P E A N  C O U N T R I E S:

 

FREE SHIPPING ON ALL ORDERS OVER 1000 DKK: Item will either be shipped with PostNord or DAO 365 based on shipping price.

PostNord / DAO: 

 

  • 60,00 DKK

  • Estimated within 3-5 days from dispatch (can take up to 10 days).

If a product has a longer shipping time, we will inform you.

Please note!:

There may be processing delays during big releases, Christmas and sale periods.

 

YOUR RIGHT TO CANCEL

If for any reason you are not happy with your purchase, then you have the right to cancel from the date the contract is concluded until the expiry of a period of 14 working days, beginning the day after the day on which your received the item.

All items returned must be unworn, unused, in the same condition as when received, and must have all tags, including original packaging materials.

When returning an item, shipping costs and arrangements are the customer’s responsibility. 

Please send us an email at info@soemandogjeg.dk and we will tell you where to send the item back to.

This return policy applies to online purchases only and does not apply to purchases made in-store.

 

EXCHANGES

If you would like to exchange any of the items that you have received, we offer  a 14-day return policy, valid from the day you receive your order.

To exchange an item for a different size, please send us an email to info@soemandogjeg.dk with your order number and the new size you would like and we will reserve it for you.

Once we receive your return shipment, we will process the exchange and ship your new item.

All items returned must be unworn, unused, in the same condition as when received, and must have all tags, including original packaging materials.

When returning an item, shipping costs and arrangements are the customer’s responsibility. 

 

Please send us an email at info@soemandogjeg.dk and we will tell you where to send the item back to.

Please note
Sale items cannot be exchanged only returned. Please follow the return procedure for your original item and place a new order for your new item.

DEFECT ITEM / REKLAMATION

If you for some reason feel you have received a defect item, you have to contact us immediately by sending an e-mail with a picture or description of the item. Please send the email to info@soemandogjeg.dk with the subject „Reklamation“ and we will return to you.

TERMS & CONDITIONS

Company information

Sømand og Jeg I/S

Gilleleje Hovedgade 15 F

3250 Gilleleje 

Email: info@soemandogjeg.dk

Pricing & Payment Options

All prices are displayed including 25% VAT. Product prices do not include shipping charges.

Soemandogjeg.dk currently accepts payments using:

 

- Credit / Debit Card (VISA/Dankort, VISA og Mastercard) via Stripe

- PayPal

Soemandogjeg.dk shows prices in the following currency: Danish Kroner (DKK). 

 

Credit / Debit Card (VISA/Dankort, VISA og Mastercard) via Stripe

The fastest way to pay

Is Stripe safe? Yes. Stripe exceeds the most stringent security standards. 

PayPal

We offer PayPal for orders from our online shop - it is simple, quick, and secure. You will be redirected automatically to the PayPal page. Payment is taken at the point of checkout.

Pricing & Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices shown on Soemandogjeg.dk are including tax. Delivery costs may be charged in addition where applicable. Such additional charges are clearly displayed and included in the 'Total Costs".

Terms of sale

 

In order to purchase from Sømand og Jeg you must be over 18 years of age and possess a valid credit card or PayPal account. When your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate. All prices advertised are subject to such changes.

 

Order summary


When you place an order at Someandogjeg.dk, you will receive an automatically generated email confirming the receival of your order. This email is only a confirmation of receipt of your order. At this point, Soemandogjeg.dk still reserves the right to cancel the order if there is an error with pricing or the product is out of stock. In the event, we are unable to deliver your order, we will contact you right away to cancel your order.

 

Our contract


When you place an order, you will receive an acknowledgement email confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. 

Copyright

All photographs on Soemandogjeg.dk are protected by copyright. You may view the website pages on screen and print or download extracts of them for your own personal use. You may not make any other use of any material on the site.

Online Booking

 

Please note our yearly price adjustment, which happens every year in October. 
Last minute cancellations or "no shows" can be charged a cancellation fee each time.

 

Linking to Sømand og Jeg


You may link to any part of the Sømand og Jeg site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

 

 

Site ownership


This site is owned and operated by

Sømand og Jeg I/S

Gilleleje Hovedgade 15 F

2350 Gilleleje

Sømand og Jeg is a danish brand for small and big sailors. They launched their first lines of Beanies and Caps in 2013.

Sømand og Jeg has Snapbacks, Beanies, Backpacks, Caps and Beanies for Kids - Sømand og Jeg has something for every sailor.

Sømand og Jeg

info@soemandogjeg.dk

(+45) 50599523

Gilleleje Hovedgade 15 F

3250 Gilleleje

 

  • mail-icon.png
  • Grey Facebook Icon
  • Grey Instagram Icon

All images © 2012-2019 Sømand og Jeg I/S